Return Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

What items are non-refundable? 

 The following items cannot be returned:

• Custom or personalized items unless it has been damaged or not as described on the caption

• Gift cards

• Used physical goods

• Discounted items (if applicable)

• Digital Downloads (designs, templates, etc...) 

The item I received is damaged!

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the purchased product is faulty upon arrival, please reach out to us within 7 days of the delivered date.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method

An item is missing from my order...

If an item is missing from your order, you must contact us within 7 days of delivery. Please reach out to our customer service team Monday-Friday from 9am - 6pm EST by phone at 770-990-7810 or by emailing us at info@exclusivelyyourscb.com